Shipping Policy

Effective Date: September 2021

Thank you for shopping at Emerald Homes! Please review our shipping policy below to understand our practices and what you can expect when you place an order with us.

Shipping Zones:
We offer shipping to customers in the following regions:
– Australia
– Canada
– International (including USA and EU)

Shipping Times:
At Greenernest.Co, we strive to process and ship your orders as quickly as possible. Our estimated shipping times are as follows:
– Victoria: Next-day delivery for orders placed before 1 PM.
– Western Australia: 2 – 3 working days.
– New South Wales: 48-hour delivery for orders placed before 1 PM.
– USA/EU: 5 – 8 days

Please note that these shipping times are estimates and may vary due to factors beyond our control, such as customs processing for international orders.

Order Processing:
– Orders placed before 1 PM are processed the same day.
– Orders placed after 1 PM on Friday will be processed the following Monday.
– You will receive an email confirmation with tracking information once your order has been shipped.

Shipping Carriers:
We partner with reputable shipping carriers to ensure timely delivery, Au Post, Team global, and Countriesplease. The specific carrier may vary depending on your location and the items in your order.

Shipping Costs:
The cost of our shipping is free for all orders across the markets we serve.

Tracking Your Order:
A tracking number will be provided in your shipment confirmation email, allowing you to monitor your order’s progress. For any tracking inquiries, please reach out to our customer support team.

International Shipping:
For international orders, customs duties, taxes, and fees may apply, which are the responsibility of the recipient. These charges are not included in the purchase price or shipping cost. Greenernest.Co is not responsible for any delays or additional charges incurred during the customs process.

Delivery Issues:
If your order is significantly delayed or you encounter any problems with your delivery, please contact our customer support team for assistance.

Returns and Refunds:
For information about our returns and refunds policy, please visit our Returns & Refunds page on the Greenernest.Co website.

Contact Us:
If you have any questions, concerns, or require further assistance regarding our shipping policy or your order, please do not hesitate to contact us:

– Email: hello@greenernest.au
– Phone: +61 425 226 291

Thank you for choosing Greenernest.Co for your shopping needs. We appreciate your trust in us and look forward to serving you with high-quality products and exceptional service. Happy shopping!